Legal
Privacy Policy
Last updated: March 31, 2026
At TheEcomWay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace reconciliation platform. Please read this policy carefully before using our services.
1. Information We Collect
- We collect information you provide directly to us when you create an account, subscribe to our services, or contact our support team. This includes your name, email address, phone number, business name, GST number, and payment details.
- When you upload marketplace settlement files (Amazon, Flipkart, Meesho), we process those files solely to generate your reconciliation reports. We do not share or sell your settlement data to any third party.
- We automatically collect certain usage information, including IP address, browser type, operating system, pages visited, and time spent on our platform.
2. How We Use Your Information
- To provide, maintain, and improve our reconciliation services.
- To process transactions and send related information including purchase confirmations and invoices.
- To send transactional and promotional communications — you may opt out of promotional emails at any time.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Data Security
- We implement industry-standard security measures including SSL/TLS encryption in transit and AES-256 encryption at rest to protect your data.
- Your marketplace settlement files are processed in isolated, secure environments and are not retained longer than 30 days after report generation unless you explicitly save them.
- We conduct regular security audits and penetration testing to ensure the integrity of our systems.
4. Data Sharing & Third Parties
- We do not sell, trade, or rent your personal information to any third party.
- We may share anonymized, aggregated data for analytics or research purposes — this data cannot be used to identify you.
- We use trusted third-party services (e.g., Razorpay for payments, Google Analytics for usage analytics) which have their own privacy policies. We encourage you to review them.
- We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Cookies
- We use cookies and similar tracking technologies to track activity on our platform and hold certain information.
- You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Some features of our service may not function properly without cookies.
- We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted or expired).
6. Data Retention
- We retain your account data for as long as your account is active or as needed to provide services.
- You may request deletion of your account and associated data at any time by contacting support@theecomway.com.
- Certain data may be retained for longer periods as required by applicable law or regulations.
7. Your Rights
- You have the right to access, correct, or delete your personal information at any time.
- You may request a copy of the data we hold about you by contacting us at support@theecomway.com.
- You may withdraw consent for data processing at any time, though this may affect your ability to use certain features.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform.
- Your continued use of our services after any change to this policy constitutes your acceptance of the updated terms.
9. Contact Us
- If you have any questions about this Privacy Policy, please contact us at:
- Email: support@theecomway.com
- Phone: +91 9640715714
- TheEcomWay, India